Privacy Policy

Transport Refrigeration, Inc. ("Transport Refrigeration," "TR Companies," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit TRCompanies.com (the "Website"), communicate with us, or submit a product, equipment, sales, service, repair, parts, rental, leasing, or other business inquiry.

By using the Website or submitting information through the Website, you acknowledge the practices described in this Privacy Policy.

1. Scope and overview

1.1 Scope

This Policy covers:

• information collected through the Website, including contact, equipment, sales, service, parts, rental, leasing, warranty, support, or business inquiry forms when those forms are offered;
• information collected when you communicate with us about our products, equipment, services, availability, or related business matters; and
• information processed through Website tools or workflows when they are made available.

1.2 Commercial Website

The Website is designed primarily for business and commercial users interested in transport refrigeration, fleet services, truck equipment, rental and leasing, wireless and telematics services, and related products and support. The Website may collect business contact details and information needed to evaluate an inquiry, provide information, provide support, or respond to a request.

1.3 Third-Party Services

The Website may use third-party services for hosting, content delivery, DNS, security, form handling, analytics, advertising, conversion tracking, email delivery, or lead management. When those services are used, they may process certain information on our behalf. If the Website links to or directs you to a third-party website or service, you are subject to that third party's privacy policy and terms.

We do not control, and are not responsible for, the data collection, cookies, or tracking technologies used by external sites.

The Website uses Cloudflare Web Analytics to understand page views and website performance.

The Website may use Google Analytics, Google Tag Manager, Microsoft Clarity, Google Ads, Meta Pixel, and comparable services to understand Website traffic, visitor interactions, advertising performance, and conversion activity. Depending on the service used, these technologies may collect information through cookies, tags, pixels, heatmaps, or session recordings. The services in use may vary over time and by page.

2. Information we collect

2.1 Information You Provide Through the Website

When you submit information through the Website or communicate with us about a product, service, repair, parts, rental, leasing, or business inquiry, we may collect:

• contact information, such as your name, email address, company name, phone number, city, and state;
• information about equipment, vehicles, fleets, parts, technical requirements, service needs, warranty inquiries, rental or leasing needs, timing, or similar project details; and
• the contents of any message, attachment, support request, or other information you choose to provide.

2.2 Information Collected Automatically

When you visit the Website, our hosting providers and service providers may automatically collect technical information through logs, cookies, tags, pixels, and similar technologies, including:

• IP address, browser type and version, device type, and similar technical identifiers;
• pages visited, referring URLs, and the date, time, and duration of your interactions with the Website; and
• information about actions taken on the Website that helps us operate, secure, maintain, improve, and measure the performance of the Website, marketing, and business communications.

We use this information to operate, secure, maintain, improve, and measure the performance of the Website and related business activities.

2.3 Information from Service Providers

We may receive information from service providers that assist with website hosting, content delivery, DNS, security, form collection, analytics, advertising, email delivery, CRM or database tools, and related support functions. That information may include form-submission details, delivery status, analytics data, and other information necessary to operate or improve the Website and our inquiry-handling processes.

3. How we use information

We may use the information described above for the following purposes:

3.1 To operate and improve the Website, including hosting, security, troubleshooting, accessibility, and analytics.

3.2 To review, process, and respond to product, equipment, service, repair, parts, warranty, rental, leasing, or other business inquiries.

3.3 To communicate with you regarding equipment applications, products, technical details, availability, service coverage, parts, rental or leasing needs, and related commercial matters.

3.4 To send important transactional or administrative messages, such as responses to your inquiry, support communications, scheduling discussions, or updates related to our services or Website.

3.5 To send marketing or promotional communications about our products and services, where permitted by law. You may opt out of marketing emails as described in Section 7.

3.6 To protect the security and integrity of our systems and to prevent, investigate, or respond to fraud, abuse, or other harmful activity.

3.7 To comply with legal obligations, enforce our agreements and policies, and resolve disputes.

4. How we share information

We do not sell customer contact lists or other personal information to data brokers for money. We may disclose information as described below, including to providers of advertising technology as described in Section 4.1 and Section 10.

4.1 Service Providers

We may share information with third-party service providers that perform services on our behalf, such as:

• website, DNS, security, and form hosting providers, including Network Solutions, Cloudflare, and Netlify;
• email-delivery and customer-support tools, which may include Resend;
• analytics, website security, and fraud-prevention services;
• advertising, conversion-tracking, and marketing-measurement providers, including Google, Microsoft, and Meta when their services are enabled; and
• CRM, database, or related business systems used to store, review, or manage inquiries and customer communications.

These providers process information in connection with the services they provide, subject to applicable agreements, terms, and privacy policies.

4.2 Affiliated Businesses, Manufacturers, and Suppliers

We may share inquiry information with our affiliated businesses, locations, departments, equipment manufacturers, suppliers, and service partners when needed to respond to a request, provide support, address warranty matters, or deliver products or services.

4.3 Legal Requirements

We may disclose information if we believe in good faith that disclosure is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request; enforce our agreements, policies, or terms; or protect the rights, property, or safety of Transport Refrigeration, Inc., our users, or others.

4.4 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of all or a portion of our business or assets, information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

5. Data security

5.1 Website Security

We use reasonable technical and organizational measures to protect information collected through the Website and our workflows from unauthorized access, use, alteration, or disclosure. Communications with the Website may be encrypted using SSL/TLS when properly configured and served over HTTPS.

5.2 No Absolute Guarantee

No method of Internet transmission or electronic storage is completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.

6. Data retention

We retain contact, inquiry, and business-related information for as long as necessary to:

• respond to and manage inquiries and support requests;
• support product, sales, service, warranty, rental, leasing, and related business operations;
• comply with legal, tax, accounting, and security requirements; and
• enforce our agreements and resolve disputes.

Retention periods depend on the type of information, the purpose for which it was collected, and applicable legal or business requirements. We may retain aggregated or de-identified information for longer for legitimate business purposes, provided that it does not identify you personally.

7. Your choices

7.1 Marketing Emails

You can opt out of receiving marketing or promotional emails by following the unsubscribe instructions in those emails. Even if you opt out of marketing emails, we may still send non-marketing communications related to an inquiry, support request, or other request you submitted.

7.2 Cookies and Browser Controls

Most web browsers allow you to control cookies through their settings. If you choose to block or disable cookies or similar technologies, some Website features may not function properly, and certain analytics, advertising, or conversion-tracking features may be limited or unavailable when used.

7.3 Access, Updates, and Deletion Requests

If you would like to request access to, correction of, or deletion of contact information we hold about you, you may use our Privacy Request form at https://trcompanies.com/privacy-request or contact us using the information in Section 12. We may ask you to verify your identity before responding and may retain certain information as required by law or for legitimate business purposes.

7.4 Your Privacy Choices

Where applicable law gives you the right to opt out of the sale or sharing of personal information for targeted advertising, you may submit an opt-out request through Your Privacy Choices at https://trcompanies.com/privacy-choices. We will also honor qualifying browser-based opt-out preference signals as required by law.

8. Children

The Website and our services are directed primarily to business users and are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take reasonable steps to delete it.

9. External websites and job applications

The Website may provide links to third-party websites, including equipment manufacturers, online parts stores, and recruiting platforms. Those websites operate under their own privacy policies and terms.

Employment opportunities listed on the Website direct applicants to Paycom. Job applications are submitted through Paycom, not through TRCompanies.com. Information entered on Paycom's application pages is handled through its platform and is subject to its applicable privacy policies.

10. California and other U.S. state privacy rights

Depending on applicable state law, you may have rights to request access to personal information, request correction or deletion, and opt out of certain uses or disclosures of personal information. We will not discriminate against you for exercising rights protected by applicable law.

The categories of information involved may include identifiers and business contact details; commercial and inquiry information; Internet or other electronic network activity; approximate geolocation; and information you voluntarily submit. The sources of this information, purposes for using it, categories of recipients, and retention practices are described in Sections 2, 3, 4, and 6. These practices depend on the services and technologies in use during the applicable reporting period.

We do not sell personal information to data brokers for payment. However, certain advertising and measurement technologies may involve disclosures of online identifiers or Website activity that qualify as a "sale" or "sharing" under California law, including sharing for cross-context behavioral advertising. Where applicable, California residents may request to opt out of those disclosures, and we will honor qualifying opt-out preference signals as required by law.

You may submit a privacy request concerning access, correction, or deletion by emailing info@trcompanies.com or using our Privacy Request form at https://trcompanies.com/privacy-request. To submit an advertising-related opt-out request, use Your Privacy Choices at https://trcompanies.com/privacy-choices. Please describe your request so we can identify the information and action involved. We may need to verify your identity or an authorized agent's authority before acting on certain requests. Some information may be retained when permitted or required by law. We will respond in accordance with applicable law.

11. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes to our Website, services, business practices, or legal requirements. When we do, we will post the updated version on this page and update the effective date at the top of this Privacy Policy. The updated Policy applies to future interactions with the Website.

12. Contact us

If you have questions about this Privacy Policy or our data practices, please contact us:

Company

Transport Refrigeration, Inc.

Email

info@trcompanies.com

Phone

920-338-4444

Address

3964 S. Packerland Drive, De Pere, WI 54115

Website

https://trcompanies.com/